Client complaints can arrive unexpectedly, and it is important that they are handled with expertise and care, and to ensure your firm meets all its regulatory obligations. The experts at Comarm can help when you don’t have the resources to properly investigate and respond to a complaint.
Client Complaint Handling
Client Complaint Handling
Our Complaint Handling services include:
- Complaint acknowledgement letter
- Reviews and investigations
- Profit and loss anlaysis
- Suitability review
- Drafting investigation reports
- Drafting substantive client response letters
- Assisting the firm with assessing internal disciplinary actions